Frequently Asked Questions
Q1: What are your candles made from?
A1:Our candles are crafted from high-quality materials including soy wax. Each candle is free from harmful chemicals and infused with fragrance oils that are phthalate-free and paraben-free to ensure a clean, safe burn.
Q2: How long do your candles burn?
A2:The burn time of our candles depends on their size. Generally, our 8oz candles burn for approximately 40-45 hours with proper care.
Q3: How should I care for my candle?
A3:To maximize your candle’s lifespan, trim the wick to 1/4 inch before each use. Allow the wax to melt across the entire surface to prevent tunneling, and never burn the candle for more than 4 hours at a time. Ensure the candle is placed on a stable, heat-resistant surface away from drafts.
Q4: Do you offer scented and unscented candles?
A4:Yes, we offer both scented and unscented options to cater to all preferences. Our scented candles come in a variety of fragrances from subtle to strong, designed to enhance the ambiance of any space.
Q5: Are your candles eco-friendly?
A5:We are committed to sustainability. Our candles are made with eco-friendly waxes like soy, and we use recyclable packaging and reusable containers to minimize environmental impact.
Q6: Can I customize a candle for a special occasion?
A6:Absolutely! We offer customization options for special occasions such as weddings, birthdays, and corporate events. You can choose the scent, color, and even add personalized messages to the labels.
Q7: What safety precautions should I follow when burning candles?
A7: Always keep burning candles within sight and away from flammable objects, children, and pets. Use a snuffer to extinguish candles to prevent hot wax from splattering.
Q8: How can I prevent my candle from smoking?
A8: Keep the wick trimmed to about 1/4 inch, and ensure it’s centered and straight. Extinguish the flame if the candle smokes, let it cool, trim the wick, and then relight it.
Q9: Do you have a return policy?
A9: We accept returns on unused and unopened items within 3 days of purchase. If there’s an issue with your candle, please contact us so we can make it right.
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